Sales Policy for CocoaBeautyPronie

Effective Date: January 18, 2025

Welcome to CocoaBeautyPronie! We are delighted to offer our premium collection of jewelry and accessories designed to elevate your style. We believe in providing exceptional products and services to our valued customers. Below is our detailed Sales Policy to ensure your shopping experience with us is smooth and enjoyable.

  1. Product Availability
    At CocoaBeautyPronie, we pride ourselves on offering high-quality jewelry and accessories. While we make every effort to ensure product availability, our stock may occasionally fluctuate due to high demand. If an item is temporarily out of stock, we will notify you as soon as possible and offer an alternative, if available. You can always check the website for the latest stock updates at www.cocoabeautypronie.com.

  2. Order Confirmation and Processing
    Once you place an order with CocoaBeautyPronie, you will receive an order confirmation email at the email address provided. Our team will begin processing your order right away, but please note that it may take up to 1-2 business days to fully process and ship. If you need assistance with any part of the order process, feel free to reach out to us at info@cocoabeautypronie.com or call us at (205) 392-7201.

  3. Pricing and Payment
    All prices listed on the website are in USD and are subject to change without prior notice. The final price for your order will be confirmed during the checkout process. We accept various payment methods, including credit cards, debit cards, and secure online payment gateways. For more details on our payment options, please visit our website.

  4. Shipping and Delivery
    We offer fast and reliable shipping options for customers in the United States and select international locations. Shipping fees will be calculated at checkout based on the delivery method you choose. Our goal is to process and ship all orders within 1-3 business days. Delivery times may vary depending on the shipping service, but we will keep you updated on the status of your order. For assistance, please contact us at (205) 392-7201 or email us at info@cocoabeautypronie.com.

  5. Returns and Exchanges
    We understand that sometimes, products may not meet your expectations. If you’re not fully satisfied with your purchase, we accept returns and exchanges within 30 days of receiving your order. The item must be in its original condition, unused, and with all tags attached. Please note that custom or personalized items are not eligible for return or exchange. For detailed instructions on how to return or exchange an item, please visit our website or contact us directly at info@cocoabeautypronie.com.

  6. Damaged or Defective Items
    If your item arrives damaged or defective, we apologize for the inconvenience. Please contact us within 48 hours of receiving your order by calling (205) 392-7201 or emailing info@cocoabeautypronie.com. We will assist you with the return process and ensure you receive a replacement or refund for the damaged product.

  7. Sales Tax
    Sales tax will be applied to all applicable orders based on your delivery address. The applicable tax rate will be calculated during the checkout process.

  8. Promotions and Discounts
    From time to time, we may offer special promotions and discounts on our jewelry and accessories. These promotions will be available on our website and are subject to certain terms and conditions. Please be sure to check our promotions page for the latest offers.

  9. Customer Service
    At CocoaBeautyPronie, customer satisfaction is our top priority. If you have any questions or concerns regarding our products or your order, please don’t hesitate to contact us. You can reach us at:
    Phone: (205) 392-7201
    Email: info@cocoabeautypronie.com
    Website: www.cocoabeautypronie.com
    We are here to assist you with any inquiries and ensure your experience with CocoaBeautyPronie is positive.

  10. Privacy Policy and Security
    We value your privacy and take security seriously. When you place an order with us, we collect certain personal information, such as your name, shipping address, and payment details, to process your order. Rest assured that your information is kept secure, and we will never share it with third parties without your consent. For further details, please refer to our Privacy Policy on our website.

We thank you for choosing CocoaBeautyPronie, and we look forward to serving you. Should you have any further questions, feel free to reach out to us at any time. Your satisfaction is important to us, and we aim to make your shopping experience as enjoyable as possible.