SALES POLICY | COCOABEAUTYPRONIE

Effective Date: February 21, 2025

At COCOABEAUTYPRONIE, we are committed to providing a transparent, secure, and seamless shopping experience. This Sales Policy outlines the terms and conditions regarding pricing, orders, payments, shipping, and customer rights. By making a purchase from our website, you agree to comply with the following terms.

1. PRODUCT PRICING & AVAILABILITY

  • All product prices listed on our website are in USD ($) unless stated otherwise.
  • Prices do not include applicable taxes, shipping fees, or customs duties, which will be calculated at checkout.
  • Prices are subject to change without prior notice due to market conditions, supplier adjustments, or promotional discounts.
  • We make every effort to ensure accurate product descriptions and pricing; however, if an error occurs, we reserve the right to cancel or modify the order and issue a full refund.

2. ORDER PLACEMENT & PAYMENT TERMS

  • Placing an order on our website constitutes an offer to purchase, which we may accept or decline at our discretion.
  • Orders are processed only after full payment is received. We accept the following secure payment methods:
    • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay & Google Pay (for supported devices)
    • Other secure online payment options based on availability
  • Customers will receive an order confirmation email once payment is successfully processed.

3. ORDER CANCELLATION & MODIFICATIONS

  • Customers may request order cancellations or modifications within 12 hours of placing an order.
  • If an order has already been shipped, cancellations will no longer be possible. Customers must follow the Return & Exchange Policy for eligible returns.
  • COCOABEAUTYPRONIE reserves the right to cancel an order due to:
    • Payment failure or suspected fraud.
    • Stock unavailability.
    • Incorrect pricing or website errors.
    • If an order is canceled by us, the customer will receive a full refund.

4. SHIPPING & DELIVERY

  • We offer domestic and international shipping with various delivery options available at checkout.
  • Estimated delivery times:
    • Standard Domestic Shipping (U.S.): 5-10 business days
    • Express Domestic Shipping (U.S.): 2-5 business days
    • Standard International Shipping: 7-15 business days
    • Express International Shipping: 4-7 business days
  • Tracking details will be provided once an order is shipped.
  • Customers are responsible for providing accurate shipping information at checkout.
  • For full details, refer to our Shipping Policy.

5. RETURNS, EXCHANGES & REFUNDS

  • Customers can return or exchange eligible products within 30 days of receiving their order.
  • Items must be unused, in original packaging, and in resalable condition.
  • Custom-made, personalized, or final-sale items cannot be returned unless defective.
  • Refunds will be issued to the original payment method after the returned item is inspected.
  • For full details, see our Return & Exchange Policy.

6. WARRANTY & PRODUCT QUALITY GUARANTEE

  • COCOABEAUTYPRONIE guarantees that all products sold on our website are authentic, brand-new, and meet high-quality standards.
  • Certain products may include manufacturer warranties, which vary by brand and product type.
  • If a product is defective upon arrival, customers must contact us within 7 days to request a replacement or refund.

7. CUSTOMER RESPONSIBILITIES

By shopping with COCOABEAUTYPRONIE, customers agree to:

  • Provide accurate shipping and payment details to avoid delivery issues.
  • Review product descriptions, sizes, and specifications before placing an order.
  • Be responsible for any applicable customs duties and import taxes for international orders.
  • Contact customer service for any order-related disputes before initiating a chargeback.

8. INTELLECTUAL PROPERTY & COPYRIGHT

  • All product descriptions, images, logos, and website content are the intellectual property of COCOABEAUTYPRONIE.
  • Unauthorized use, reproduction, or modification of our content is strictly prohibited and may result in legal action.

9. LIABILITY DISCLAIMER

  • COCOABEAUTYPRONIE is not responsible for:
    • Indirect, incidental, or consequential damages resulting from product use.
    • Losses caused by shipping delays, incorrect addresses, or third-party courier issues.
    • Damages resulting from misuse, unauthorized modifications, or improper handling of jewelry.
  • Our liability is limited to the amount paid for the purchased product.

10. DISPUTE RESOLUTION & GOVERNING LAW

  • These Sales Policy Terms are governed by the laws of Alabama, United States.
  • Any disputes shall be resolved through arbitration or the courts of Cuba, AL.

11. CONTACT INFORMATION

For any inquiries regarding our Sales Policy or order-related assistance, please contact us:

📍 Address: 890 Delaine Rd, Cuba, Alabama
📞 Phone: (205) 392-7201
📧 Email: info@cocoabeautypronie.com
🌐 Website: https://cocoabeautypronie.com

Thank you for shopping with COCOABEAUTYPRONIE! We appreciate your trust and are committed to providing a high-quality shopping experience.