PAYMENT POLICY | COCOABEAUTYPRONIE

Effective Date: February 21, 2025

At COCOABEAUTYPRONIE, we are committed to providing a secure, fast, and seamless payment process for all customers. This Payment Policy outlines the accepted payment methods, transaction security, billing terms, and refund processes. By making a purchase on our website, you agree to the following terms.

1. ACCEPTED PAYMENT METHODS

We offer multiple secure payment options to ensure a smooth and hassle-free checkout experience:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal – Fast and secure online payment processing.
  • Apple Pay & Google Pay – Available for quick checkout on supported devices.
  • Other Secure Online Payment Methods – Based on availability in your region.

All transactions are processed in USD ($). If your currency is different, your bank may apply conversion rates or additional fees.

2. PAYMENT SECURITY & FRAUD PREVENTION

  • We use SSL (Secure Socket Layer) encryption to protect your payment details during transactions.
  • Payments are securely processed through trusted third-party payment gateways.
  • COCOABEAUTYPRONIE does not store or have access to your credit card details, ensuring maximum security.
  • Some transactions may require two-factor authentication (2FA) as mandated by your bank for fraud prevention.

3. ORDER BILLING & CONFIRMATION

  • Once a payment is successfully processed, you will receive an order confirmation email with the details of your purchase.
  • Payments are charged at the time of purchase. We do not offer cash on delivery (COD) at this time.
  • If your payment fails, your order will not be processed. We recommend:
    • Checking that your card details (expiration date, CVV, billing address) are correct.
    • Ensuring that your bank allows international or online transactions.
    • Trying an alternative payment method or contacting your bank.
  • If you experience payment issues, please contact our support team at info@cocoabeautypronie.com.

4. TAXES, DUTIES & ADDITIONAL CHARGES

  • Sales tax will be applied at checkout based on local regulations in the U.S.
  • International customers may be responsible for import duties, VAT, and other local taxes, which vary by country.
  • Customs duties and tax calculations are determined by your country’s policies and are not controlled by COCOABEAUTYPRONIE.

5. REFUND & CHARGEBACK POLICY

  • For eligible refunds, please refer to our Return & Exchange Policy.
  • Refunds are processed within 5-10 business days after a return is approved.
  • Chargebacks initiated without first contacting our support team may result in account suspension. If you have an issue with your order, contact us before initiating a dispute with your bank.

6. PAYMENT FOR CUSTOM ORDERS

  • Custom and personalized orders require full payment upfront before production begins.
  • Custom orders cannot be canceled or refunded once processing has started, unless defective.

7. CONTACT US

For any payment-related inquiries, please contact our support team:

📍 Address: 890 Delaine Rd, Cuba, Alabama
📞 Phone: (205) 392-7201
📧 Email: info@cocoabeautypronie.com
🌐 Website: https://cocoabeautypronie.com

Thank you for shopping with COCOABEAUTYPRONIE. We ensure a secure, fast, and reliable payment process to enhance your shopping experience!