Refund and Returns Policy for CocoaBeautyPronie

Effective Date: January 18, 2025

At CocoaBeautyPronie, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, our Refund and Returns Policy is here to ensure you have a smooth and hassle-free experience. Please read the details below to understand how returns and refunds are processed.

  1. Return Eligibility
    We accept returns for items purchased from CocoaBeautyPronie within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:
  • The item must be in its original condition, unused, and undamaged.
  • The item must be returned with all original packaging, including any tags, boxes, or accessories that came with the product.
  • Custom or personalized items are not eligible for return or refund, unless they arrive damaged or defective.
  • Sale items or discounted products are also ineligible for returns unless otherwise specified at the time of the sale.
  1. How to Initiate a Return
    To start the return process, please contact our customer support team at info@cocoabeautypronie.com or call us at (205) 392-7201. Be sure to include the following details in your request:
  • Your order number
  • The item(s) you wish to return
  • The reason for return

Once we receive your request, we will provide you with a return authorization and instructions on how to send the item back to us. Please do not send the item back without prior authorization.

  1. Return Shipping
    You are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service to return your items to ensure that they are safely delivered.
    Please note that CocoaBeautyPronie is not responsible for any lost or damaged returns during transit.

  2. Refund Process
    Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at checkout. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

  • Shipping charges are non-refundable, and the return shipping cost will be deducted from your refund unless the return is due to a defective or incorrect item.
  • If the item does not meet the conditions for a return (e.g., it is used, damaged, or missing parts), we reserve the right to deny the refund or offer you a partial refund.

  1. Exchanges
    If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the replacement item. Exchanges are not directly processed, and you will need to return the original item and purchase the replacement separately.

  2. Damaged or Defective Items
    If your item arrives damaged or defective, we sincerely apologize for the inconvenience. Please contact us within 48 hours of receiving your order to report any issues. You can reach us via email at info@cocoabeautypronie.com or by phone at (205) 392-7201. We will provide you with instructions on how to return the defective or damaged item and issue a replacement or a full refund based on your preference.

  3. Non-Returnable Items
    The following items are non-returnable:

  • Gift cards
  • Custom or personalized jewelry
  • Final sale items marked as non-returnable during the purchase process

  1. Late or Missing Refunds
    If you haven’t received a refund after the specified time frame, please first check your bank account or payment provider. If the issue persists, feel free to contact us at info@cocoabeautypronie.com or call us at (205) 392-7201 for further assistance.

  2. Customer Service
    At CocoaBeautyPronie, we are committed to providing excellent customer service. If you have any questions about our Refund and Returns Policy, need assistance with a return, or have other inquiries, please don’t hesitate to reach out to us. You can contact us by:

We want to make sure your experience with CocoaBeautyPronie is positive, and we will do our best to assist you with any concerns.