Delivery Policy for CocoaBeautyPronie

Effective Date: January 18, 2025

At CocoaBeautyPronie, we strive to provide a seamless and reliable delivery experience for our customers. Our Delivery Policy outlines the terms and conditions related to the shipping and delivery of your orders placed through our website, www.cocoabeautypronie.com. By placing an order on our site, you agree to the terms set forth in this Delivery Policy.

  1. Processing Time
    Once your order is placed and payment is successfully processed, it will be prepared for shipment. Our standard processing time is 1-3 business days, depending on product availability and order volume. Orders are processed Monday through Friday, excluding holidays. You will receive an order confirmation email once your order has been received and is being processed.

  2. Shipping Methods
    We offer several shipping methods to ensure your order arrives safely and promptly:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Express Shipping: 1-2 business days
    Shipping costs are calculated at checkout based on your shipping address and the selected shipping method. You will be able to view and select your preferred shipping option before completing your purchase.

  1. Shipping Restrictions
    Currently, we offer domestic shipping within the United States. We do not offer international shipping at this time. If you are located outside of the U.S., we encourage you to check back periodically as we work to expand our delivery options in the future.

  2. Shipping Fees
    Shipping fees are based on the weight, dimensions, and delivery location of your order. The applicable shipping fee will be displayed at checkout before you finalize your purchase. We periodically offer free or discounted shipping promotions, so be sure to check our website for any current offers.

  3. Order Tracking
    Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the status and location of your order as it makes its way to you. If you have any issues with tracking your order, please don’t hesitate to contact us.

  4. Delivery Times
    Estimated delivery times are provided at checkout and depend on the shipping method selected and your delivery address. Please note that these are estimates, and actual delivery times may vary based on factors such as weather, holidays, and carrier delays. While we do our best to ensure timely delivery, CocoaBeautyPronie is not responsible for any delays caused by third-party shipping carriers.

  5. Address Accuracy
    It is your responsibility to provide accurate and complete shipping information when placing an order. Please double-check your delivery address, including any apartment or suite numbers, to ensure successful delivery. CocoaBeautyPronie is not responsible for delays or missed deliveries caused by incorrect or incomplete shipping addresses.

  6. Delivery Issues
    If you experience any issues with your delivery, such as missing packages, damaged goods, or delays, please contact our customer service team immediately. We will assist you in resolving the issue and ensuring you receive your order in a timely manner. You can contact us at:

  1. Shipping Delays
    While we aim to ensure that your order reaches you on time, unforeseen circumstances such as natural disasters, holidays, weather conditions, or shipping carrier issues may cause delays. In these cases, we will do our best to keep you updated and work with the carrier to resolve the issue. However, we cannot guarantee exact delivery times.

  2. Undelivered Orders
    In the event that an order is undeliverable due to an incorrect address, refusal by the recipient, or any other reasons, the package will be returned to us. Once we receive the returned package, we will contact you to discuss a possible reshipment or refund. Reshipping may incur additional shipping charges, depending on the circumstances.

  3. Returns and Exchanges
    If there are any issues with the products upon arrival, please refer to our Refund and Returns Policy for instructions on how to proceed with returns or exchanges. Items returned due to delivery issues will be handled according to the terms in our Refund and Returns Policy.

  4. Customer Service
    If you have any questions or concerns regarding shipping, or if you encounter any issues with delivery, please don’t hesitate to contact our customer support team. We are here to help ensure that your order arrives safely and on time.

You can reach us by:

Thank you for shopping at CocoaBeautyPronie! We look forward to delivering your high-end jewelry and accessories in perfect condition and on time.