Payment Policy for CocoaBeautyPronie

Effective Date: January 18, 2025

At CocoaBeautyPronie, we strive to make your shopping experience as smooth and secure as possible. Our Payment Policy outlines the payment methods accepted and the terms related to payments for products purchased through our website, www.cocoabeautypronie.com. By making a purchase on our website, you agree to the terms of this Payment Policy.

  1. Accepted Payment Methods
    We accept the following payment methods for purchases on www.cocoabeautypronie.com:
  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can choose to pay securely using PayPal, one of the most trusted payment platforms.
  • Apple Pay and Google Pay: We also accept payments through Apple Pay and Google Pay, where available.
  • Gift Cards: If you have a CocoaBeautyPronie gift card, it can be used for payments on our website.

Please ensure that your payment method is valid and up to date to prevent any issues with processing your order.

  1. Order Processing and Payment Authorization
    When you place an order on www.cocoabeautypronie.com, your payment is processed immediately. We will verify and authorize the payment before proceeding with order fulfillment. If there are any issues with the payment method, such as insufficient funds or a declined transaction, your order will not be processed, and you will be notified to resolve the issue.

If your payment is successfully authorized, we will send a confirmation email to the email address provided during checkout. This email will include details of your order and payment.

  1. Currency
    All transactions on www.cocoabeautypronie.com are processed in US dollars (USD). If you are purchasing from a country outside of the United States, your payment provider will convert the amount to your local currency. Please note that any additional conversion fees or charges may be applied by your payment provider, which is outside of our control.

  2. Payment Security
    At CocoaBeautyPronie, we take security seriously and use SSL encryption (Secure Socket Layer) to ensure your payment information is securely processed. We adhere to the highest standards of online payment security and comply with industry regulations such as the Payment Card Industry Data Security Standard (PCI DSS).

  3. Billing Information
    You must provide accurate and complete billing information when making a purchase, including your name, address, phone number, and payment details. This information is essential for payment processing and to verify that the transaction is authorized. Any incorrect or incomplete billing information may result in delays or issues with processing your order.

  4. Sales Tax
    Sales tax will be applied to your order based on the tax rate of your delivery address, if applicable. The applicable sales tax will be calculated during the checkout process and displayed before you complete your purchase. CocoaBeautyPronie is required to collect sales tax in certain states, in accordance with state law.

  5. Payment Confirmation
    Once your payment has been processed, you will receive a confirmation email detailing your purchase. If there are any issues or discrepancies with your payment, we will contact you as soon as possible to resolve the issue. Please note that payment confirmation is not an indication that the item has been shipped.

  6. Refunds and Payment Disputes
    If you request a refund, the payment will be returned to the original method of payment once the refund is processed, as per our Refund and Returns Policy. If there are any disputes regarding payment, you must contact us at info@cocoabeautypronie.com or by phone at (205) 392-7201. We will investigate and provide a resolution as quickly as possible.

  7. Failed Payments and Order Cancellation
    In the event that a payment fails, we will notify you immediately. Your order will not be processed until payment has been successfully completed. If payment issues are not resolved, your order will be canceled, and you will need to place a new order once payment has been authorized.

  8. Customer Service
    If you have any questions or concerns regarding your payment, or if you encounter any issues with processing, please do not hesitate to contact our customer support team. We are here to help and ensure that your shopping experience is as easy and secure as possible.

You can reach us by:

Thank you for choosing CocoaBeautyPronie! We look forward to providing you with high-quality jewelry and accessories, and we appreciate your business.